How it Works?

Online conversations about local businesses are increasing, and your business depends on strong search results and positive word of mouth to help drive foot traffic into the stores.

With reputation monitoring, your business can:

Hear what your patients are saying on review sites, blogs, and social networks
Improve search engine rank by unifying online listings
Monitor employees’ activity on social media
See how you stack up against the competition
Receive regular actionable reports that help improve your online presence

Our solution is simple: it shows you what all these customers are saying and helps you improve their visibility in local search.

• Verify online listings to strengthen search rank and unify your presence

  

  Reputation Management Visibility

  The Visibility score shows you the accuracy of your data in business listings across online directories, review sites, and social networks. Inconsistent listings can lead to poor placement in search engine results.

• Monitor what customers are saying on top review sites

  Reputation monitoring automatically retrieves ratings and reviews from top sites, such as RankMyDentist.com, RateMDs.com, Citysearch, and dozens of others. Customer reviews and online word of mouth heavily impact business’s bottom lines.

  

  business reviews

• Hear it all: the good, the bad, and the ugly from social networks, blogs and more

Besides reviews, reputation monitoring finds mentions from news sites, blogs, and social networks so that businesses can get the full picture of what people are saying. Each mention is scored from positive to negative, so it’s easy to see which comments need to be addressed.

• Protect against employee defamation

  Sometimes employees don’t represent a business as professionally as they should. With reputation monitoring, managers can monitor employees’ social media accounts and catch libelous remarks.

• Monitor the competition’s online reputation

  Share of Voice graphs reveal how frequently a business is mentioned compared with its competitors in online searches. The ability to track competitors’ deals and social activity comes in handy for seeing how active they are and which promotions are most effective.

• Use the Trend Cloud to discover top performers

The review trend cloud will show trending items, such as keywords used in reviews and mentions. Use this data to discover if salespeople are being mentioned in reviews in a positive or negative light.

• Stay in the know with email alerts and weekly executive reports

Alerts are sent when new information is found. These alerts are configurable, allowing the business owner to select which types of content and events will trigger an alert.

Executive reports roll up activity for all aspects of online presence and reputation monitoring. This report is emailed once a week.